Sanitized work across architecture, specifications, governance, and procedures. Product and client names are fictional; the methods are the ones I use at work.
Test strategy, environment design, and API documentation for healthcare systems.
AWS cloud migration test strategy, ANSI X12 837 EDI validation, defect lifecycle governance, and a 13-stage MCO onboarding work breakdown.
Written for QA leads and state agency project stakeholders
Three-tier environment model (development, staging, production), deployment flows, background jobs, and gates for destructive changes.
Written for implementation and engineering teams
OAuth2 authentication, HL7 FHIR R4 resource schemas (Patient, Encounter), rate limits, and webhook architecture.
Written for integration developers
Specs that engineering, product, and proposal teams build from.
User stories with BDD and Gherkin acceptance criteria for telehealth modality transitions, audit key rotation, and prior authorization triggers.
Written for product owners and developers
Jira JQL extraction rules, schema enforcement, solution-area grouping, breaking-change migration notices, and automated publishing.
Written for documentation and release teams
Modular proposal architecture for state Medicaid solicitations, compliance crosswalks, and Pink, Red, and Gold review gates.
Written for proposal managers and capture teams
The standards and measurement behind a knowledge base that stays accurate at scale.
Authoring standard for 400+ articles: active voice, the Step/Result pattern, system variable templates, and quality checklists.
Written for technical writers and contributing SMEs
A 100-point quality rubric, multi-agent adversarial evaluation, system variable schema checks, and Document360 API publishing.
Written for documentation leads and DocOps engineers
Topic clustering across 17,500 support tickets to find systemic documentation gaps, saving an estimated 875+ support hours a year.
Written for support and documentation leadership
Task documentation written for the person doing the work.
Step/Result diagnostic covering SLA verification, assignment rule audits, QueueRouter job restarts, and escalation.
Written for support analysts and system administrators
Setup for machine-learning document intake, OCR confidence thresholds, ingestion batch jobs, and fallback recovery.
Written for client administrators
A 4-point EHR audit method (authentication, narrative precision, coding accuracy, HIPAA privacy) with corrective action plans.
Written for clinical auditors and compliance staff
Work outside healthcare software, included to show the same method applied to other subjects.
Process standard covering roasting curves, pneumatic winnowing, stone conching, bill of materials, and labor time.
Written for production staff
Developer README for a 5-layer SVG vector architecture, CLI build automation, and 600 DPI scan dropout.
Written for developers maintaining the pipeline