Resume

Senior Technical Writer with 5+ years of experience building documentation systems and automating content operations.

Professional Summary

Senior technical writer with deep expertise in healthcare IT, systems automation, and documentation governance. Proven track record building AI-driven pipelines, managing documentation programs, and creating knowledge infrastructure that scales. 5+ years experience specializing in complex technical documentation, instructional design, and cross-functional collaboration.

Core Competencies

Technical Writing

  • ▸ Configuration & Setup Guides
  • ▸ Architecture & System Documentation
  • ▸ API & Reference Documentation
  • ▸ Troubleshooting & Support Docs
  • ▸ Release Notes & Change Logs

Systems & Automation

  • ▸ Python & Async Automation
  • ▸ REST API Integration
  • ▸ Data Extraction & Migration
  • ▸ CLI & Tool Development
  • ▸ Web Scraping & OCR

AI & LLM Expertise

  • ▸ Claude API & Multi-Agent Orchestration
  • ▸ MCP Server Authoring
  • ▸ Structured Output & Evaluation
  • ▸ Prompt Engineering & Eval Pipelines
  • ▸ Agent Skills & Automation

Platforms & Tools

  • ▸ Document360, Confluence, Jira
  • ▸ Atlassian Forge & API Integrations
  • ▸ GitHub, CI/CD, Build Pipelines
  • ▸ HTML/CSS/JavaScript
  • ▸ Healthcare IT Systems

Professional Experience

Senior Technical Writer

Healthcare IT Company (2021–Present)

  • ▸ Built multi-agent documentation pipeline publishing 37+ articles/week with 150+ annual hours saved
  • ▸ Established documentation governance program: style guide, quality rubric, Definition of Done matrix
  • ▸ Led steering committee for documentation strategy (18 sessions, continued solo after team reduction)
  • ▸ Audited 390+ articles across multiple knowledge bases using AI-powered gap analysis
  • ▸ Built 60+ agent skills and 3 custom MCP servers for automation
  • ▸ Implemented security scanning for KB (leaked credentials, internal IDs, GA-risk) — caught and remediated critical issues

Documentation & Systems Engineer

Healthcare IT Company (2018–2021)

  • ▸ Automated release notes pipeline: Jira extraction → HTML generation → publishing (10 consecutive cycles, zero misses)
  • ▸ Built cross-platform migration engine unifying Jira, Confluence, and Doc360
  • ▸ Classified 17,500 support tickets to identify documentation gaps, prioritizing 6-month content roadmap
  • ▸ Developed OCR pipeline for 7,541 legacy screenshots, enriched with AI tagging (34,414 tags)
  • ▸ Created Confluence Forge app for templated page creation across 9 documentation types

Technical Writer

Business Analysis & Health Informatics Role (2018–2021)

  • ▸ Wrote configuration, architecture, and troubleshooting documentation for healthcare operations
  • ▸ Instructional design for clinical and operational staff training
  • ▸ Collaborated with product, engineering, and business teams on documentation roadmaps

Education

M.S. Healthcare Informatics

Analytics Concentration (2023)

Advanced study in health information systems, clinical workflows, and healthcare data analysis

B.A. English

Professional Writing, Rhetoric & Technology (2018)

Focus on technical communication, professional writing, and rhetoric in digital contexts

Specialized Knowledge

Healthcare IT & Operations

Medicare, Medicaid, and managed care operations. Clinical workflows and health information systems. HIPAA compliance and data governance. Expertise in business process documentation for healthcare environments.

Documentation Governance

Style guide development, quality rubrics, Definition of Done matrices. Content auditing and gap analysis. Security scanning and compliance verification. Knowledge base health monitoring and corpus maintenance.

Code & Automation Projects

Python automation, async pipelines, REST API integration, CLI tools, web scraping, OCR. React/TypeScript for UI work. Open source contributions and custom tooling.

View projects on GitHub →

Ready to work together?

Let's discuss how I can help scale your documentation operations.

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