Resume

Summary

Senior technical writer with 10+ years across healthcare data, documentation, and training, including 8 years producing technical documentation. I design documentation architecture and AI-automated publishing workflows, maintain a 1,900+ article knowledge base, and build the agent skills and MCP servers that keep it accurate.

Experience

1. Technical Writer and AI Automation Lead

   June 2024 – present

   MHK · Tampa, FL

   • Built AI pipelines and CLI tooling automating review, scoring, and publishing across a 1,900+ article knowledge base; absorbed full-team output after a headcount reduction.
   • Authored 779 new articles in 2026 (about 2.5x the 2024 rate) and raised annual edits from 88 to nearly 1,000, moving the knowledge base from write-once to continuously maintained.
   • Automated the Jira-to-published-HTML release process end to end, cutting effort from 1 day to 2 hours per biweekly cycle across 10+ consecutive on-time releases.
   • Classified 17,500 support tickets with AI to close documentation gaps driving avoidable contacts, saving an estimated 875+ support hours annually.
   • Authored 60+ Claude Code agent skills and 3 Model Context Protocol (MCP) servers that turn domain workflows into self-service tooling.

2. Analytics Product Manager

   October 2023 – March 2024

   Wellsync · Tampa, FL

   • Managed a software development team for an asynchronous healthcare data product serving 250,000 members.
   • Interviewed subject matter experts, drafted detailed software requirements, and prioritized feature releases against customer needs and strategy.
   • Produced HIPAA-compliant utilization reporting on patient data to support decision-making and regulatory compliance.
   • Defined implementation quality metrics and led implementations for Carehub and Patient Portal, increasing client satisfaction by 50%.

3. Data Analyst and Technical Writer

   January 2023 – September 2023

   Amida Technology Solutions · Tampa, FL

   • Authored health IT system usage and integration documentation for government health agencies (SCDHHS and NCDHHS).
   • Created documentation, visualizations, and diagrams for project deliverables used by internal and external stakeholders.
   • Established and maintained a SharePoint documentation library, improving version control and secure collaboration with client stakeholders.
   • Wrote contract and RFP content across 5 state proposals and built a reusable capabilities library that standardized bid content.
   • Produced SAS data quality reports and applied statistical analysis to improve deliverable quality and timeliness.

4. Informatics Business Analyst

   November 2021 – September 2022

   Florida Cancer Specialists and Research Institute · Florida

   • Established and managed an enterprise knowledge base for a 100-member informatics department.
   • Served as Scrum Master for a 12-member service delivery team, achieving 100% on-time sprint goal completion.
   • Built and modified Power BI reports contributing to $5 million in revenue and measurable productivity gains.
   • Developed quantitative analysis queries delivering business intelligence on health record management.

5. Data Analyst and Technical Trainer

   April 2020 – November 2021

   MHK · Tampa, FL

   • Delivered virtual trainings and presentations to client teams of 50+ members within SLA commitments, raising client satisfaction.
   • Configured client-specific workflows and implementations, including manual data loads.
   • Used Power BI and Excel to optimize staffing from monthly timesheet data, improving operational efficiency and reducing costs.

6. Business Data Analyst

   April 2018 – December 2019

   IntraWorlds · Tampa and St. Petersburg, FL

   • Updated and maintained technical documentation for a SaaS recruitment platform.
   • Built business process automations in UiPath.
   • Researched machine learning integration and wrote white papers and presentations for proof-of-concept features.

7. Clinical Data Manager, Aeromedical Evacuation

   February 2014 – February 2020

   US Air Force Reserve · Tampa and St. Petersburg, FL

   • Served as lead electronic health records SME for the clinical management section and led training for 100 personnel.
   • Produced and audited clinical documentation to meet federal program standards.
   • Managed the infection control program at 100% compliance, supporting deployment readiness.
   • Led five-member medical teams in the transport and care of 300+ wounded service members.